Check your connection
Try a stable Wi-Fi or mobile-data connection and confirm other sites load normally.
Review your details
Enter the account information carefully and check for accidental spaces or keyboard changes.
Check the current build
If the app is outdated, review current version information before replacing or reinstalling it.
If login still fails
- Restart the app and check your internet connection.
- Check whether the service is temporarily unavailable.
- Confirm that your device date and time are correct.
- Use the account-recovery option provided by the service if one exists.
- Do not share passwords or verification codes with another person.
When reinstalling makes sense
Reinstallation should not be the first response to every login error. First determine whether the problem is credentials, connectivity, compatibility or a service-side issue.